Shipping Policy

IS SHIPPING FREE?

Yes! We offer free shipping worldwide!

WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?

If you have a multi-item order, each item may be shipped from the a different international warehouse, depending on which one has them available the fastest. Alternatively, if an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible! 

WILL I RECEIVE A TRACKING NUMBER?

We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products.

WHEN WILL I RECEIVE MY ORDER?

Orders are shipped out directly from any of our many domestic & international warehouses located in different regions around the world. This strategic distribution allows us to serve you better and expedite your order efficiently.

Our Warehouse Locations:

• Vietnam Office: 29 Nguyen Co Thach, Nam Tu Liem, Ha Noi 100000
• Singapore Office: 1 Raffles Place #40-02 One Raffles Place, Singapore (048616)
• UK Office: MERCHIZE LIMITED, 27 Old Gloucester Street, WC1N 3AX, London, United Kingdom

Order Handling Time: We have a dedicated team working diligently to prepare and ship your orders. Your order will typically be processed and shipped within 3 to 6 business days, from Monday to Saturday.

Transit Time to the United States: Once your order has been shipped, you can expect it to arrive within 6 to 8 days in the United States.

Please note that these timeframes are estimates, and actual delivery times may vary based on the specific product you've ordered and other factors such as customs processing. We understand the excitement of receiving your order promptly, and we do our best to ensure a smooth and timely delivery process.

For customers in other countries, the estimated delivery time is typically 2 to 5 weeks due to the distance of travel and customs processing.

WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?

All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.

 

MY ITEM ARRIVED DAMAGED

We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.

If this happens to you, please contact us with:
- Your order number.
- A picture of the damaged product.
Once received, we'll be happy to send out anoth

CAN I CANCEL MY ORDER?

you are able to cancel your order with no penalty! You must cancel your order 12 hours after creating it for the cancellation to be applied. If the item has already shipped, We apologize, but we cannot cancel an order that has already been shipped to the customer. So we will not be able to cancel orders that we already ship from our warehouse.

I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at info@tirecovernation.com If the address is wrong, we can correct this within 12 hours.